Terms and Conditions
A guided starting point for your business—not registration, professional advice or a promise of business success.
1. Service and operator
These terms cover CommandBay Business, its guided checklist, saved plans and downloads. Operated under the registered business name CommandBay, ABN 31 818 697 069. For customer support, privacy enquiries and deletion requests, contact commandbay@hotmail.com.
2. Who this version is for
This service is designed for adults aged 18 or older starting an Australian business. Use it for your own plan or with permission from the person whose plan you are helping prepare. Do not submit children’s personal information in this app.
3. Education and your decisions
The app organises your answers and links to information. It does not establish a company, register a business, apply for licences, lodge tax documents, provide financial products, or check that your business is compliant. It does not replace advice from an appropriately qualified accountant, tax agent, lawyer or industry adviser.
Rules, fees and eligibility can change. Check the official source and your circumstances before acting. Estimates and calculator totals cover selected items only and are not a complete operating budget. A completed checklist or generated plan is not government approval, a loan assessment or a guarantee of income.
4. AI information
The AI section explains considerations for using other AI tools. This app currently assembles your answers without sending them to a generative-AI service. Check third-party outputs, permissions and applicable rules before using AI in your business. A future AI feature would require updated disclosures before its use.
5. Your answers and permitted use
You keep your rights in the original material you provide. You permit us and our service providers to process it only as needed to supply, secure and support the service, as described in the Privacy Policy. This permission does not allow us to sell your plan or use it to train generative AI.
You may use, edit and share your downloaded plan for your business, including with advisers. CommandBay branding, application code and educational material remain subject to their owners’ rights and any applicable third-party licences. The service does not transfer ownership of the application to you.
Do not access someone else’s plan without permission, attempt to bypass access controls, upload unlawful material or malicious files, misuse verification emails, or use the service to infringe other people’s rights.
Local browser drafts remain free. Saving new changes to your account requires a confirmed $3 purchase. Existing cloud copies are preserved; you can still sign in to open them. Purchase access includes account saving, unlimited edits and repeat downloads while the service operates.
6. Saving and account security
Email saving is optional and starts only after verification and choosing a plan. Protect your email account and codes. Browser drafts stay on that browser profile; disconnecting does not erase them. Use backups and check the saved status before leaving. On another device, open your saved plan rather than replace it with an empty draft.
Availability and delivery of emails can be interrupted. We do not promise uninterrupted access, permanent storage or recovery of every lost draft. This does not limit rights that the law gives you. See the Privacy Policy for current storage and deletion limitations.
7. Price, access and downloads
You agree to these terms by selecting the agreement checkbox and proceeding to checkout. We record the accepted terms version with your checkout reference.
The live offer is $3 AUD once, including GST, to unlock your business plan. It includes unlimited edits and repeat PDF and Word downloads while CommandBay Business operates. There is no subscription, five-edit limit or automatic renewal. Downloaded copies are yours to keep and use for your business. This purchase does not include CommandBay’s separate software for managing 4WD workshops.
Your purchase is linked to your verified sign-in account. Once Stripe confirms successful payment, sign in with the same email to access your plan, including on another device. Payment confirmation can occasionally take time; contact commandbay@hotmail.com if access does not appear rather than paying again. Email verification is required for purchase access; uploading your plan remains your choice.
These access rights do not promise that the service will operate forever. If we discontinue it, we will provide reasonable notice where practicable and an opportunity to download your plan. Your statutory rights remain unchanged. If a payment is refunded or disputed, online access may be suspended while the payment or dispute is resolved; contact support if you believe this is incorrect.
Until live checkout is activated, Stripe sandbox transactions remain tests and do not move real money. Test purchases do not establish a live paid entitlement. Testing users will not be charged retrospectively.
8. Consumer rights and problems
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. We do not impose a blanket “no refunds” policy or claim you waive statutory rights by downloading a document.
To request a refund or report a purchase problem, email commandbay@hotmail.com with your sign-in email, purchase date or reference if available, and a description of the problem. Do not send card details, passwords or sign-in codes. If you cannot find your purchase reference, contact us for help locating it. Appropriate remedies depend on the problem and applicable law and may include fixing the issue, resupply or a refund. See ACCC consumer rights information.
9. External services and links
Government and other third-party sites operate independently. Their terms and fees may apply when you use them. Linking does not imply endorsement or that CommandBay completes the linked task for you. We remain responsible for our own obligations.
10. Changes, stopping use and disputes
You may stop using the service at any time and request information about removing saved data. Access may need to be restricted to respond to misuse or a security threat. Any restrictions should be proportionate, with an explanation and opportunity to resolve the issue where practicable and lawful.
Material service or term changes should be notified before they apply. Changes must not retrospectively remove paid entitlements or statutory rights. These terms are governed by the laws of Queensland, Australia, and applicable Commonwealth law. This does not remove mandatory rights available where you live or prevent proceedings in a court or tribunal that has jurisdiction. You can raise concerns with support; this does not remove your right to seek independent advice or contact a regulator. Queensland consumers can also find complaint assistance through the Queensland Office of Fair Trading.